SLA OR SERVICE LEVEL AGREEMENTS
SLA'S HELP YOU SAVE ON COSTS AND INCREASE EFFICIENCY

Sustainable long term solutions are more conducive to growth than immediate solutions.

The longer term benefits of having a SLA or Service Level Agreement with Live Electronc Living means clients save on overall costs and have a more long term sustainable solution. MSP’s (Managed Service Providers) like Live Electronic Living play an important role in ensuring you get a better bang-for-your-buck. The SLA in general describes the core services provided to customers and details their responsibilities in making sure that every concept is met in accordance with the Service Level Agreement.

What are some of the features and benefits of a Service Level Agreement?

Electronic Living have found that SLA’s or Service Level Agreements with clients are an awesome way to retain a happy customer base. In the agreement, the parties define by consensus a realistic list of after sales services or expectations that one should receive from the MSP for a defined period. By putting all of this in writing, ensures that if and when there is a problem there is a set format to resolve a problem that falls within the SLA or Service Level agreement.

IMPORTANT POINTS IN TYPICAL SERVICE LEVEL AGREEMENTS
  •   Clear and concise definition of the service provided by the SLA
  •   The correct procedure when one identifies a problem
  •   The channel to contact that will handle the problem or that manages the process of resolving the problem.
  •   The time period one is able to contact the MSP (Managed Service Provider) support centre that resolves the problem
  •   Confidentiality: How to ensure customer's personal data is protected.
SERVICE LEVEL AGREEMENTS FOSTER LONG TERM RELATIONSHIPS
  • Increased Productivity
  • Increased Productivity
  • Increased Productivity

What to expect for the SLA

A definition of who does what in the SLA

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